Travel And Hotels Booking Services At Tour PackagesTravel And Hotels Booking Services At Tour Packages

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Travel And Hotels Booking Services At Tour PackagesTravel And Hotels Booking Services At Tour Packages
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Booking Policies

Ownership & Copyright

This website is owned and operated by Travelsmart Vacation Sdn. Bhd. carries out business in Malaysia and internationally under the Tourpackages.my or Travelmsart Vacation Sdn. Bhd.
Unless otherwise stated, the material published within the Travelsmart Vacation Sdn. Bhd. website is owned by, or licensed to, Travelsmart Vacation Sdn. Bhd. and is protected by copyright, trademark and other intellectual property laws Malaysia and international treaties. This includes text, graphics, logos, icons, demos, PDFs, images, style, design, code and software. Any reproduction, modification, distribution, transmission, republication, display, or performance, in whole or in part, is prohibited without the express written permission of Travelsmart Vacation Sdn. Bhd. Inclusion of Travelsmart Vacation Sdn. Bhd. materials in newsletters, magazines, books, and on other sites is subject to permission from Travelsmart Vacation Sdn. Bhd.
The use of some Travelsmart Vacation Sdn. Bhd. material made available on the website may be subject to additional terms and conditions contained in any agreement accompanying or relating to such material. These terms and conditions will be made available prior to the use of such material. The “Travelsmart Vacation Sdn. Bhd.” trademark, any of the Travelsmart Vacation Sdn. Bhd. product marks, and the “Tourpakcages.my” domain names are the property of Travelsmart Vacation Sdn. Bhd.. You agree not to reproduce, copy, display, up-load, post or use in any way the Travelsmart Vacation Sdn. Bhd. Marks, without the prior written permission of Travelsmart Vacation Sdn. Bhd..

Use of the Website

Travelsmart Vacation Sdn. Bhd. grants you a limited non-exclusive right to view and download material from this website; provided that you only use the materials for personal, non-commercial use relating to Travelsmart Vacation Sdn. Bhd.; and provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials, without change, modification, or deletion in any way. You may not modify or copy any materials on this website, in whole or in part, or in any way reproduce or publicly display, perform, re-publish, upload, or distribute or otherwise use them for any public or commercial purpose. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Travelsmart Vacation Sdn. Bhd., without the express written permission of Travelsmart Vacation Sdn. Bhd. Any use of these materials on any other website for any purpose is also prohibited. If you breach any of the Terms of Use, your authorization to use this website automatically terminates and you must immediately destroy any copied, downloaded or printed materials.

Disclaimer of Liability

Travelsmart Vacation Sdn. Bhd. may make changes to the materials and Services within this website, or to the prices described in them, at any time without notice. While every effort will be made to ensure that the information contained within the Travelsmart Vacation Sdn. Bhd. website is accurate and up to date, the materials and Services at this website may fall out of date. Specifically, Travelsmart Vacation Sdn. Bhd. makes no warranty, representation or undertaking whether expressed or implied, nor does it assume any legal liability, whether direct or indirect, or responsibility for the accuracy, completeness, or usefulness of any information. This website is provided on an “as is” basis without representations or warranties of any kind, either express or implied, whatsoever, including without limitation, warranties of merchantability or fitness for a particular purpose, or non-infringement of intellectual property. Travelsmart Vacation Sdn. Bhd. accepts no liability whether direct or indirect, incidental, consequential, special or punitive for any loss or damage a Person suffers because that Person had directly or indirectly used the website and relied on any information stored on the website.
Travelsmart Vacation Sdn. Bhd’s obligations with respect to its Services are governed solely by the agreements under which they are provided and nothing on this website should be construed to alter such agreements.

Disclaimer of Third Party Websites

Travelsmart Vacation Sdn. Bhd’s website contains hypertext links to third party sites as a convenience to users. Travelsmart Vacation Sdn. Bhd. is not responsible for the contents of any information provided by outside sites through these links. Travelsmart Vacation Sdn. Bhd. nor does it assume any legal responsibility for the accuracy, completeness of usefulness of the information in the hypertext links. Travelsmart Vacation Sdn. Bhd. accepts no liability whether direct or indirect for any loss or damage a person suffers because that person had directly or indirectly relied on any information stored in the hypertext links. If you decide to access any of the third party sites linked to this website, you do so entirely at your own risk.

RESERVATIONS & BOOKING

All reservations and bookings are subject to space availability and confirmation. Travelsmart Vacation Sdn. Bhd. serves the right to adjust the final price upon tour confirmation if exchange currency rate, petrol, or utilities fees at the travel destinations increase prior to full payment done.

DEPOSIT & PAYMENT

Tour Packages Booking

For booking placed more than 30 days before departure, a charge of 50% based on the total package price is required at the time of booking. The balance of the full payment must be made no less than 30 days prior to the date of departure. For booking placed less than 30 days before departure, the total package price is required at the time of booking. Failure to comply with this may result in an automatic cancellation of your reservation and forfeiture of your deposit.

Hotel, Cruise, Flight & Others Services Booking

For any booking hotel, Cruise, flight, others services, a charge of 100% based on the total services price is required at the time of the booking. Failure to comply with this may result in an automatic cancellation of your reservation and forfeiture of your deposit.

Term Of Use –

For Hotels, Resorts, Cruise & Any Accommodation

Travelsmart Vacation Sdn. Bhd. does not in any way (directly or indirectly, independently or in conjunction with any party) own, manage, operate or control the Hotels or Cruises, or any room in such Hotels or Cruises. The Hotels or Cruises are liable and responsible for providing accommodation and welcome people who have booked through Travelsmart Vacation Sdn. Bhd. as their guests.

You agree to indemnify and hold harmless Travelsmart Vacation Sdn. Bhd. from and against any liability, damage or loss including legal fees and expenses that Travelsmart Vacation Sdn. Bhd. incurs or suffers as a result of any action, inaction or omission by you. If you use the Site for or on behalf of a third-party (“Third-party”), such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable terms and conditions. Each customer using the Site for or on behalf of a Third-party agrees to indemnify and hold each Travelsmart Vacation Sdn. Bhd. harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third-party’s or the user’s failure to fulfill any of its obligations as described above.

You are at all times bound by the local laws and regulations. Things which are legal in certain countries may be illegal in others. You should enquire about applicable restrictions. Travelsmart Vacation Sdn. Bhd. cannot be held liable in case a Hotel or Cruise refuses to check you in or asks you to leave for legal or regulatory reasons. For the avoidance of doubt, the Terms of Use do not apply to commercial contractual relationships Travelsmart Vacation Sdn. Bhd. may have with others, including but not limited to the Hotels and certain marketing partners.

For Tour Packages

Travelsmart Vacation Sdn. Bhd. reserves the right to change/ amend and cancel the itinerary of the tour packages due to any unexpected circumstances such as unexpected tourist spots close, natural disaster (flooding, tsunami, earthquake, typhoon, volcano eruption, and etc), and any unexpected conditions delay in tour packages. The customer are not allowed to change/ amend upon confirmation of the itinerary and hotel.

Amendment Charges

  1. An administrative charge of 10% based on the total package price will be levied for each amendment request after the confirmation.
  2. Any other cost arising from the amendment will be borne by the passenger. No amendment can be made within 14 days prior to departure.
  3. A change on the entire tour destination is considered as a cancellation and will be charge according to cancellation policy.

Cancellation Policy

You may cancel your booking at any time but must be made in writing to avoid misunderstanding. Please refer to the cancellation Fee table below for charges that will apply in general. However final penalty is subject to individual booking condition, hotel cancellation policy, and etc.
Cancellation received prior to departure date for ground arrangement
More than 30 – 15 days – Forfeiture of 50% deposit
14 days and below – Forfeiture of 100% of tour price
Cancellation received prior to departure date for hotel
More than 30 – 15 days – Forfeiture of 50% deposit (low season)
14 days and below – Forfeiture of 100% of tour price (low season)
*Forfeiture of 100% tour price (peak season and high season) for confirmed booking
Cancellation received prior to departure date for flight ticket
Full amount (100%) of airfare will be forfeiture on promotional airfare or low cost air ticket.
For non-promotional airfare will subjected to individual airline company terms and conditions + 10% of admin fees.

Refund Policy

Travelsmart Vacations Sdn. Bhd. takes 14 working days to process refund upon the company agrees to refund due to cancellation of the services.